Olean General Hospital

THE MISSION OF OLEAN GENERAL HOSPITAL TO PROVIDE EXCELLENT CARE IN RESPONSE TO THE HEALTH CARE NEEDS OF THE OLEAN, NY AND BRADFORD, PA COMMUNITIES. IN SUPPORT OF THIS MISSION, OLEAN GENERAL HOSPITAL IS COMMITTED TO THE FOLLOWING:- COMPASSION: OUR SYMPATHETIC AWARENESS OF EACH PERSON'S NEEDS- INTEGRITY: OUR DEDICATION TO HONESTY- INNOVATION: OUR PURSUIT OF CREATIVITY- RESPECT: OUR COMMITMENT TO TREAT EVERYONE WITH DIGNITY- COMMUNITY: OUR UNDERSTANDING THAT WE EXIST TO SERVE THOSE AMONG US- EDUCATION: OUR BELIEF THAT KNOWLEDGE FOSTERS EXCELLENCE

IN 2021, OLEAN GENERAL HOSPITAL (OGH) DISCHARGED APPROXIMATELY 8,100 PATIENTS AND PROVIDED SERVICES TO APPROXIMATELY 305,000 OUTPATIENT VISITORS.THE OGH CAMPUS IN OLEAN, NY INCLUDES 186 PATIENT ROOMS, TOGETHER WITH COMPREHENSIVE PATIENT, ADMINISTRATIVE AND PHYSICIAN SERVICES AND ACCOMMODATIONS TO MEET THE DIAGNOSTIC, TREATMENT, ADMINISTRATIVE AND EDUCATIONAL NEEDS OF ITS PATIENTS AND MEDICAL STAFF. THE BRMC CAMPUS INCLUDES 50 PATIENT ROOMS AND 95 SKILLED NURSING BEDS. OGH OFFERS PATIENTS AND THEIR FAMILIES A FULL RANGE OF DIAGNOSTIC AND MEDICAL SERVICES, AS WELL AS MANY SPECIALTY SERVICES. A WIDE ARRAY OF MULTI-SPECIALTY PHYSICIANS AND CLINICIANS OFFER SERVICES RANGING FROM CANCER, CARDIAC AND VASCULAR CARE, OB/GYN, GENERAL SURGERY, UROLOGY, WOMEN'S HEALTH, INTERNAL MEDICINE, PEDIATRICS, SLEEP MEDICINE, AND PSYCHIATRIC CARE.2021 WAS A DIFFICULT YEAR TO ACCOMPLISH "NORMAL" IMPROVEMENTS AND PROGRAM ACCOMPLISHMENTS AS A RESULT OF THE CONTINUED COVID 19 PANDEMIC. THERE ARE COUNTLESS STORIES OF HEROIC DEEDS BY MANY OF OUR HEALTHCARE WORKERS WHICH MADE A DIFFERENCE IN OUR PATIENTS' LIVES AS WELL AS SIMPLY JUST SAVING LIVES. OUR GREATEST ACCOMPLISHMENT IN 2021 WAS THE CONTINUED EFFORTS AROUND THE PANDEMIC. BELOW WE ALSO HIGHLIGHT A FEW TRADITIONAL AREAS OF FOCUS AT OGH RELATIVE TO OUR ACCOMPLISHMENTS IN 2021.SOME OF THE INITIATIVES THAT WERE REALIZED IN 2021 AT OGH:- PROVIDER RECRUITMENT IS CRITICAL TO OFFER EXISTING AND EXPANDED SERVICES AT A HEALTH SYSTEM. DURING 2021, OGH WAS SUCCESSFUL IN RECRUITING AND PROGRAM DEVELOPMENT IN THE FOLLOWING AREAS:- PRIMARY CARE - HIRED 3 MID-LEVEL PRACTITIONERS;- ORTHOPEDICS - HIRED 2 PHYSICIANS;- UROLOGY - HIRED 1 PHYSICIAN;- GENERAL SURGERY - HIRED 1 PHYSICIAN2021 FINANCIAL PERFORMANCE OLEAN GENERAL HOSPITAL (OGH) REPORTED A NET GAIN OF $1,395,000 FOR 2021 WHICH RESULTS WERE VERY NEGATIVELY IMPACTED BY THE COVID 19 PANDEMIC. REVENUE WAS OVER BUDGET BY $3,900,000 AND EXPENSES WERE OVER BUDGET BY ($10,000,000). STIMULUS FUNDING OF APPROXIMATELY $8,700,000 WAS RECEIVED AGAINST THE 2021 COVID 19 LOSS.DURING 2021 THE IMPLEMENTATION OF THE 2020 FINANCIAL IMPROVEMENT WAS EXECUTED, THE PLAN INCLUDED 17 IMPROVEMENT PROJECTS AND HAS AN ESTIMATED IMPROVEMENT VALUE OF OVER $11,000,000 ANNUALLY AFTER FULL IMPLEMENTATION IN 2023.DURING 2021 QUALITY MATTERS OLEAN GENERAL HOSPITAL (OGH) DEVELOPED A QUALITY IMPROVEMENT PLAN. WHILE 2021 WAS NO DIFFERENT THAN ANY OTHER PLANNING YEAR, THE COVID 19 PANDEMIC FORCED OGH TO FOCUS INTERNALLY ON PLANNING OF POTENTIAL DISASTERS AND ULTIMATELY TAKING CARE OF LARGE NUMBERS OF COVID 19 INFECTED PATIENTS. THIS STALLED A NUMBER OF QUALITY IMPROVEMENT INITIATICES. DESPITE THAT IMPACT, SEVERAL PROJECTS WERE PURSUED DURING 2021 INCLUDING:- DEVELOPED PLANS TO IMPROVE HCAHPS SCORES THROUGH: ORGANIZING THE PATIENT EXPERIENCE COMMITTEE; LEADERSHIP ROUNDING ON FLOORS; INCREASED AWARENESS OF ALL LELVELS OF STAFF ON IMPORTANCE OF CUSTOMER SATISFACTION; FOCUS ON "COMMIT TO SIT" PROGRAM AS WELL AS ANSWERING PATIENT CALL BELLS ON A MORE TIMELY BASIS; IMPROVE DISCHARGE INSTRUCTIONS AND PATIENT UNDERSTANDING; IMPROVE BAR CODE MEDICATION SCANNING; IMPROVE PATIENT MED RECONCILIATIONS TO 95% OF ALL PATIENTS; REDUCE OR ELIMINATE STAGE 1, II, AND III PRESSURE ULCERS.DURING 2021 INFORMATION TECHNOLOGY MATTERS:- DEVELOPED AND PROVIDED CHARGE PROCEDURE AND CLAIM DATA TO MEET THE CMS HOSPITAL PRICE TRANSPARENCY RULE.- UPGRADED INTERFACE ENGINE TO THE LATEST VERSION OF CLOVERLEAF, REDESIGN OF ALL BILLING FEEDS TO ELIMINATE POTENTIAL DUPLICATION OF CHARGES.- COMPLETED THE FULL DISASTER RECOVERY TEST FOR THE LEAPFROG INITIATIVE, WHICH ALSO SATISFIED THE ANNUAL RISK ASSESSMENT REQUIREMENTS.- IMPLEMENTED EMOPTI TELE-HOSPITALISTS PROGRAM WHICH ALLOWED FOR REMOTE ACCESS BY PROVIDERS.- INTERQUAL UPGRADE FOR THE CARE MANAGEMENT TEAM.- INSTALLED PHILIPS RESPIRONICS AT THE BRMC SLEEP LAB.- IMPLEMENTED THE NEW PROVATION ENDO SYSTEM FOR OUTPATIENT SURGERY CENTER.- INSTALL/UPGRADE TO THE PATHOLOGY WINSURGE SYSTEM.