Ombudsman Services Of San Mateo County Inc

Organization Overview

Ombudsman Services Of San Mateo County Inc is located in Redwood City, CA. The organization was established in 2001. According to its NTEE Classification (P80) the organization is classified as: Centers to Support the Independence of Specific Populations, under the broad grouping of Human Services and related organizations. As of 06/2023, Ombudsman Services Of San Mateo County Inc employed 16 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Ombudsman Services Of San Mateo County Inc is a 501(c)(3) and as such, is described as a "Charitable or Religous organization or a private foundation" by the IRS.

For the year ending 06/2023, Ombudsman Services Of San Mateo County Inc generated $1.2m in total revenue. This represents relatively stable growth, over the past 8 years the organization has increased revenue by an average of 5.4% each year. All expenses for the organization totaled $1.1m during the year ending 06/2023. While expenses have increased by 3.4% per year over the past 8 years. They've been increasing with an increasing level of total revenue. You can explore the organizations financials more deeply in the financial statements section below.

Mission & Program ActivityExcerpts From the 990 Filing

TAX YEAR

2023

Describe the Organization's Mission:

Part 3 - Line 1

TO INVESTIGATE SUSPECTED ABUSE OF THE ELDERLY IN LONG-TERM CARE FACILITIES.

Describe the Organization's Program Activity:

Part 3 - Line 4a

COMPLAINT INVESTIGATION AND FACILITY MONITORING: STATE CERTIFIED OMBUDSMEN MONITOR FACILITIES FOR QUALITY OF CARE, QUALITY OF LIFE AND VIOLATION OF RESIDENTS' RIGHTS. IN 2022-2023 FISCAL YEARS, THE FOLLOWING FACILITIES WERE INCLUDED IN ITS JURISDICTION: 16 NURSING HOMES WITH 1,670 BEDS237 RESIDENTIAL CARE FACILITIES FOR THE ELDERLY WITH 5,367 BEDS, 33 INTERMEDIATE CARE FACILITIES WITH 198 BEDS25 ADULT DAY HEALTH CARE PROGRAMS WITH 1,329 CLIENTS116 ADULT RESIDENTIAL FACILITIES FOR THE DEVELOPMENTALLY DISABLED WITH 669 CLIENTS5 SOCIAL REHAB FACILITIES WITH 66 CLIENTS (CONTINUED)TOTAL OF 431 FACILITIES WITH 9,299 CLIENTS. OMBUDSMEN MADE A TOTAL OF 4,649 VISITS TO THE FACILITIES AND INVESTIGATED AND CLOSED 1,080 CASES ENCOMPASSING 1,184 COMPLAINTS.


COMPLAINT INVESTIGATION AND FACILITY MONITORING: STATE CERTIFIED OMBUDSMEN MONITOR FACILITIES FOR QUALITY OF CARE, QUALITY OF LIFE AND VIOLATION OF RESIDENTS' RIGHTS. IN 2022-2023 FISCAL YEARS, THE FOLLOWING FACILITIES WERE INCLUDED IN ITS JURISDICTION: 16 NURSING HOMES WITH 1,670 BEDS237 RESIDENTIAL CARE FACILITIES FOR THE ELDERLY WITH 5,367 BEDS, 33 INTERMEDIATE CARE FACILITIES WITH 198 BEDS25 ADULT DAY HEALTH CARE PROGRAMS WITH 1,329 CLIENTS116 ADULT RESIDENTIAL FACILITIES FOR THE DEVELOPMENTALLY DISABLED WITH 669 CLIENTS5 SOCIAL REHAB FACILITIES WITH 66 CLIENTS (CONTINUED)TOTAL OF 431 FACILITIES WITH 9,299 CLIENTS. OMBUDSMEN MADE A TOTAL OF 4,649 VISITS TO THE FACILITIES AND INVESTIGATED AND CLOSED 1,080 CASES ENCOMPASSING 1,184 COMPLAINTS.


RECRUITMENT AND TRAINING: THE PROGRAM PROVIDES TRAINING TO VOLUNTEERS TO OBTAIN AND MAINTAIN STATE CERTIFICATION. THE TRAINING PROGRAM INCLUDES 36 HOURS OF CLASSROOM TRAINING FOLLOWED BY AN INTERNSHIP PERIOD OF APPROXIMATELY 10 DAYS DUE TO THE COVID VIRUS. DURING THE INTERNSHIP, THE STUDENT OMBUDSMEN ARE PROVIDED WITH HANDS-ON GUIDANCE ON HOW TO MONITOR FACILITIES; ACCEPT, INVESTIGATE, AND DOCUMENT THEIR FINDINGS. IN ADDITION, WE PROVIDE 2 HOURS OF ON-GOING TRAINING FOR ALL OMBUDSMEN EACH MONTH. DURING FY 2022-2023 WE TRAINED AND CERTIFIED 6 NEW OMBUDSMEN WHO ACTIVELY JOINED OUR TEAM IN THE FIELD, BRINGING THE NUMBER UP TO 33 VOLUNTEER FIELD OMBUDSMEN ACTIVE IN THE PROGRAM. DURING THE YEAR, 33 STATE-CERTIFIED OMBUDSMEN PROVIDED A (CONTINUED) TOTAL OF 4,039 VOLUNTEER HOURS OVER THE ONE-YEAR PERIOD, VALUED AT ABOUT $114,954. IN ADDITION, WE PROVIDED 12 TWO-HOUR TRAINING SESSIONS THROUGHOUT THE YEAR TO ALL OMBUDSMEN WHO MUST ATTEND 18 HOURS OF ONGOING TRAINING EACH YEAR TO MAINTAIN STATE CERTIFICATION.


RECRUITMENT AND TRAINING: THE PROGRAM PROVIDES TRAINING TO VOLUNTEERS TO OBTAIN AND MAINTAIN STATE CERTIFICATION. THE TRAINING PROGRAM INCLUDES 36 HOURS OF CLASSROOM TRAINING FOLLOWED BY AN INTERNSHIP PERIOD OF APPROXIMATELY 10 DAYS DUE TO THE COVID VIRUS. DURING THE INTERNSHIP, THE STUDENT OMBUDSMEN ARE PROVIDED WITH HANDS-ON GUIDANCE ON HOW TO MONITOR FACILITIES; ACCEPT, INVESTIGATE, AND DOCUMENT THEIR FINDINGS. IN ADDITION, WE PROVIDE 2 HOURS OF ON-GOING TRAINING FOR ALL OMBUDSMEN EACH MONTH. DURING FY 2022-2023 WE TRAINED AND CERTIFIED 6 NEW OMBUDSMEN WHO ACTIVELY JOINED OUR TEAM IN THE FIELD, BRINGING THE NUMBER UP TO 33 VOLUNTEER FIELD OMBUDSMEN ACTIVE IN THE PROGRAM. DURING THE YEAR, 33 STATE-CERTIFIED OMBUDSMEN PROVIDED A (CONTINUED) TOTAL OF 4,039 VOLUNTEER HOURS OVER THE ONE-YEAR PERIOD, VALUED AT ABOUT $114,954. IN ADDITION, WE PROVIDED 12 TWO-HOUR TRAINING SESSIONS THROUGHOUT THE YEAR TO ALL OMBUDSMEN WHO MUST ATTEND 18 HOURS OF ONGOING TRAINING EACH YEAR TO MAINTAIN STATE CERTIFICATION.


COMMUNITY EDUCATION AND ADVOCACY: OMBUDSMAN SERVICES CONTRIBUTE TO THE OVERALL HEALTH LITERACY OF RESIDENTS IN SAN MATEO COUNTY THROUGH ITS EDUCATIONAL OUTREACH. IN FY 2022-2023 WE ACCOMPLISHED THE FOLLOWING:- HELD 53 COMMUNITY EDUCATION EVENTS EDUCATING THE GENERAL PUBLIC ON LONG-TERM CARE, THE ROLE OF THE OMBUDSMAN AND OTHER RELATED ISSUES. - PROVIDED INDIVIDUAL CONSULTATION TO 490 PEOPLE SEEKING INFORMATION ON OUR SERVICES OR OTHER AGING ISSUES - CONDUCTED 3 IN-SERVICE EDUCATIONAL EVENTS FOR FACILITY STAFF AND PROVIDED 175 CONSULTATION HOURS TO STAFF MEMBERS.


COMMUNITY EDUCATION AND ADVOCACY: OMBUDSMAN SERVICES CONTRIBUTE TO THE OVERALL HEALTH LITERACY OF RESIDENTS IN SAN MATEO COUNTY THROUGH ITS EDUCATIONAL OUTREACH. IN FY 2022-2023 WE ACCOMPLISHED THE FOLLOWING:- HELD 53 COMMUNITY EDUCATION EVENTS EDUCATING THE GENERAL PUBLIC ON LONG-TERM CARE, THE ROLE OF THE OMBUDSMAN AND OTHER RELATED ISSUES. - PROVIDED INDIVIDUAL CONSULTATION TO 490 PEOPLE SEEKING INFORMATION ON OUR SERVICES OR OTHER AGING ISSUES - CONDUCTED 3 IN-SERVICE EDUCATIONAL EVENTS FOR FACILITY STAFF AND PROVIDED 175 CONSULTATION HOURS TO STAFF MEMBERS.


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Board, Officers & Key Employees

Name (title)Compensation
Monika Lee
Vice President
$0
Bob Montevaldo
Director
$0
Denis Fama
Director
$0
Cindy Safe
Secretary/treasurer
$0
Mitchell Bailey
President
$0
Bernadette Mellott
Executive Director
$152,901

Financial Statements

Statement of Revenue
Federated campaigns$0
Membership dues$0
Fundraising events$0
Related organizations$0
Government grants $570,719
All other contributions, gifts, grants, and similar amounts not included above$219,395
Noncash contributions included in lines 1a–1f $0
Total Revenue from Contributions, Gifts, Grants & Similar$790,114
Total Program Service Revenue$0
Investment income $61,274
Tax Exempt Bond Proceeds $0
Royalties $0
Net Rental Income $0
Net Gain/Loss on Asset Sales $282,141
Net Income from Fundraising Events $0
Net Income from Gaming Activities $0
Net Income from Sales of Inventory $0
Miscellaneous Revenue$0
Total Revenue $1,248,483

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