The Arc San Francisco

THE ARC SAN FRANCISCO IS A LEARNING AND ACHIEVEMENT CENTER FOR ADULTS WITH INTELLECTUAL AND DEVELOPMENTAL DISABILITIES IN SAN FRANCISCO, SAN MATEO, AND MARIN COUNTIES. THE ARC PROVIDES ITS CLIENTS WITH INNOVATIVE PROGRAMS TO SUPPORT THEIR EDUCATIONAL AND CAREER GOALS ALONG WITH ROBUST SERVICES TO SUPPORT INDEPENDENT LIVING, PROMOTE PERSONAL HEALTH, ENCOURAGE ARTISTIC EXPRESSION, AND FACILITATE RECREATIONAL ACTIVITIES.

LEARNING & EMPLOYMENT SERVICES OUR COMPREHENSIVE COMMUNITY SERVICES 1:4 PROGRAMS (CCS1:4, CCS-SAN MATEO, CCS-MARIN) PROVIDE A COMPLETELY INDIVIDUALIZED PROGRAM FOR EACH PARTICIPANT COMBINING WORKFORCE IMMERSION INTERNSHIPS, PAID WORK, VOLUNTEER OPPORTUNITIES, COMMUNITY COLLEGE COURSES, AND RECREATIONAL ACTIVITIES. CLIENTS IN CCS ARE EMPLOYEES, STUDENTS, VOLUNTEERS, AND MICRO-ENTERPRISE OWNERS. AS THE COVID-19 PANDEMIC CONTINUED, THE ARC CONTINUED TO PROVIDE REMOTE ONLINE SERVICESTROUGH THE HUB, WHERE PARTICIPANTS TAKE CLASSES, JOIN CLUBS, AND SOCIALIZE. ADDITIONALLY OUR STAFF PROVIDED INDVIDUALIZED SERVICES VIA ZOOM TO PARTICIPANTS. WHILE SOME PARTICIPANTS WERE LAID OFF DUE TO COVID-19, THEY CONTINUED TO RECEIVE REMOTE SUPPORT FROM THEIR JOB COACHES TO BUILD OR MAINTAIN THEIR SKILLS AND LOOK FOR OTHER EMPLOYMENT OPPORTUNITIES. ACCOMPLISHMENTS IN FY 19-20 INCLUDE:* 190 PARTICIPANTS INDIVIDUALS IN WORKFORCE PREP PROGRAMING AND PAID EMPLOYMENT* 63 NEW PLACEMENTS, * 7 ARC INTERNSHIP GRADUATES* 256 ARC CLIENTS PARTICIPATED IN CONTINUING EDUCATION PROGRAMS AND WORKSHOPS* 52 ARC CLIENTS ENROLLED IN COMMUNITY COLLEGE CLASSES WITH CCSF OUR COMPREHENSIVE COMMUNITY SERVICES/ENRICHMENT PROGRAMS PROVIDE INTEGRATED WORK TRAINING, PAID WORK, LIFE SKILLS TRAINING, EDUCATIONAL COURSES, AND SOCIAL AND RECREATIONAL ACTIVITIES FOR CLIENTS WHO ARE MORE IMPACTED BY THEIR DISABILITIES AND BENEIFT FROM MORE SUPPORTS. THESE ARE ALSO OUR PARTICIPANTS WHO HAVE MORE BARRIERS TO ACCESSING TECHNOLOGY. WITH THE CONTINUATION OF COVID, THE ARC FOCUSED ON KEEPING PARTICIPANTS WHO WERE LESS WELL-SERVED BY REMOTE PROGRAMMING ENGAGED. THE FRIENDSHIP LINE CONTINUED TO BE POPULAR, ALLOWING PARTICIPANTS WHO DID NOT HAVE ACCESS TO TECHNOLOGY TO CALL IN AND SOCIALIZE WITH STAFF AND PEERS. REGULAR CHECK-IN PHONE CALLS AND A MONTHLY ACTIVITY PACKET DISTRIBUTION CONTINUED. AS THE PUBLIC HEALTH ENVIRONMNET ALLOWED, STAFF BEGAN MEETING PARTICIPANTS FACE-TO-FACE, OUTDOORS IN THE COMMUNITY. THESE FACE-TO-FACE MEETINGS WERE WELCOMED BY BOTH PARTICIPANTS AND STAFF AND ALLOWED GREATER OPPORTUNITY FOR ENGAGEMENT AND LEARNING. ACTIVITIES INCLUDED: * REINFORCING COVID SAFETY (SOCIAL DISTANCING, WEARNING MASKS, HAND-WASHING, ETC) * GOING FOR WALKS, SAFELY SOCIALIZING WITH PEERS, ACCESSING OUTDOOR EXERCISE AND ART CLASSES * PROVIDING AND SUPPORTING USE OF TECHNOLOGY USING SMART PHONES AND TABLETS, ENABLING PARTICIPANTS TO ACCESS REMOTE LEARNING OPPORTUNITIES* 40 HOURS/WEEK OF FRIENDSHIP LINE STAFFING, PROVIDED IN MULTIPLE LANGUAGES TO MAXIMIZE ACCESS* 120 CLIENTS RECEIVING MONTHLY ACTIVITY PACKET WITH BOTH EDUCATIONAL AND ENTERTAINMENT MATERIALS* 2064 PACKETS DISTRIBUTED TO PARTICIPANTS

RESIDENTIAL SERVICES OUR INDEPENDENT LIVING SERVICES (ILS) AND SUPPORTED LIVING SERVICES (SLS) PROGRAMS PROVIDE INDIVIDUALIZED INDEPENDENT LIVING SKILLS TRAINING AND SUPPORT TO CLIENTS IN THEIR OWN HOMES THEREBY HELPING THEM LIVE INDEPENDENTLY IN THEIR LOCAL COMMUNITIES. WITH THE ONSET OF COVID, THE ARC SEAMLESSLY CONTINUED TO PROVIDE THIS ESSENTIAL SERVICE TO OUR PARTICIPANTS. IN ADDITION TO PROVIDING USUAL SUPPORTS, STAFF FOCUSED ON COVID SAFETY TRAININ WITH THE PARTICIPANTS. ACCOMPLISHMENTS INCLUDE:* 60 ARC CLIENTS WERE PROVIDED WITH SUPPORT TO LIVE INDEPENDENTLY IN THE COMMUNITY* CLIENTS RECEIVED TRAINING IN PERSONAL BANKING, BILL PAYING, FOOD SHOPPING, HEALTHY MEAL PREPARATION, AND PERSONAL CARE* CLIENTS RECEIVED ONGOING SUPPORT IN HOW TO BE A RESPONSIBLE, RELIABLE ROOMMATE AND/OR TENANTOUR ARC APARTMENTS AND ARC MERCY COMMUNITY FACILITIES PROVIDE A TOTAL OF 29 APARTMENTS HOUSING 33 CLIENTS. A RESIDENT MANAGER AT EACH FACILITY PROVIDES INSTRUCTION AND SUPPORT IN VARIOUS ASPECTS OF INDEPENDENT LIVING AND RECREATIONAL ACTIVITIES. * CLIENTS RECEIVED SUPPORT AND INSTRUCTION AROUND COVID SAFETY, INCLUDING SOCIAL DISTANCING, HAND WASHING, DISINFECTING THEIR HOUSEHOLDS. ADDITIONALLY, STAFF PROVIDED TECHNOLOGY SUPPORT SO THAT CLIENTS COULD ACCESS CLASSES AND SOCIAL OPPORTUNITIES ON THE THE ARC'S HUB (SEE #1).

HEALTH & WELLNESS SERVICES OUR WELLNESS PROGRAM PROVIDES CLIENTS WITH THE TOOLS AND SUPPORTS NECESSARY TO NAVIGATE THE HEALTH CARE SYSTEM, COORDINATES THEIR CARE AMONG VARIOUS PROVIDERS, AND INSTRUCTS THEM ON HEALTHY BEHAVIORS TO ENSURE HEALTHY OUTCOMES. IN RESPONSE TO COVID-19 AND STAY AT HOME ORDERS, OUR WELLNESS PROGRAM PIVOTED TO PROVIDING SUPPORT FOR BOTH TELEHEALTH AND CRITICAL IN-PERSON APPOINTMENTS, AS WELL AS REGULAR TELEPHONE CHECK-INS. ACCOMPLISHMENTS INCLUDE:* 139 CLIENTS SUPPORTED BY HEALTH ADVOCATES* 14,377 HOURS OF HEALTH CARE COORDINATION PROVIDED* 803 INTERVENTIONS PREVENTING COSTLY EMERGENCY ROOM VISITS* 100+ TELEHELATH & IN PERSON APPOINTMENTS SUPPORTED BETWEEN MID-MARCH AND OF FISCAL YEAR.