North Carolina Center For Non Profit Organizations Inc

TO EDUCATE, CONNECT, AND ADVOCATE FOR NORTH CAROLINA NONPROFITS.

INNOVATE LEARNING: THE NORTH CAROLINA CENTER FOR NONPROFITS TRAINED 2,705 COMMUNITY LEADERS THIS YEAR THROUGH 48 PRESENTATIONS, WEBINARS, AND WORKSHOPS ACROSS THE STATE ABOUT BEST PRACTICES IN NONPROFIT GOVERNANCE, LEADERSHIP, AND MANAGEMENT.THESE TRAININGS PROVIDED OPPORTUNITIES FOR NONPROFIT BOARD AND STAFF MEMBERS TO STRENGTHEN COMMUNITY ASSETS, EXCHANGE SOLUTIONS TO PROBLEMS, SHARE THE LESSONS THEY HAVE LEARNED, AND OFFER SUPPORT TO EACH OTHER IN THEIR CHALLENGING WORK. TOPICS INCLUDED THE 2020 ELECTION AND WHAT ITS RESULTS MEAN FOR NONPROFITS, THE NONPROFIT INSURANCE CRISIS, GENERATING REVENUE WITHOUT WRITING GRANTS, AND FUNDRAISING AND DONOR OUTREACH IN A COVID-19 WORLD. DURING OTHER TRAINING ACTIVITIES, WE: EDUCATED 302 NONPROFIT LEADERS ABOUT EMERGING ISSUES AND BEST PRACTICES AT OUR 2020 STATEWIDE CONFERENCE: REBUILDING FOR RESILIENCE. THIS THREE-DAY (FIRST-EVER VIRTUAL) CONFERENCE FEATURED TWO KEYNOTE PRESENTATIONS, "A RESILIENCE DIET: DIVERSITY, EQUITY, AND INCLUSION TRANSFORMATION FOR REBUILDING AFTER EMERGENCIES" BY DR. S. ATYIA MARTIN AND "STEADY & FORWARD LEADERSHIP IN TIMES OF CHANGE" BY ADRIENNE COLE. THE EVENT FEATURED DOZENS OF WORKSHOPS TACKLING A WIDE VARIETY OF NONPROFIT MANAGEMENT TOPICS, DEEP- DIVE INTENSIVES ON FULL-COST ACCOUNTING AND LEGAL COMPLIANCE, VIRTUAL NETWORKING OPPORTUNITIES, AND A VIRTUAL EXHIBITOR HALL. PARTNERED WITH MARYN BOESS OF GRANTSMAGIC U TO OFFER A WEBINAR AND 10 WEEK SELF-PACED COURSE, "THE ULTIMATE GRANT PROPOSAL BLUEPRINT" TO CONNECT 328 NONPROFIT STAFF AND BOARD WITH GRANT-WRITING AND FUNDRAISING KNOWLEDGE. COLLABORATED WITH THE N.C. ASSOCIATION OF CPAS TO OFFER THE 2021 NOT-FOR- PROFIT ACCOUNTING CONFERENCE WITH 266 PARTICIPANTS ATTENDING VIRTUALLY. THE CENTER CONTINUED BUILDING UPON OUR "WALKING THE TALK: EQUITY, DIVERSITY, AND INCLUSION IN NORTH CAROLINA NONPROFITS," A MULTI-YEAR INITIATIVE TO SUPPORT THE CAPACITY OF NONPROFITS TO ADDRESS ISSUES OF RACE EQUITY AND INCLUSION BOTH IN THEIR PROGRAMS AND WITHIN THEIR OWN ORGANIZATIONS. A NEW 5-SESSION SERIES, "EDI ROUNDTABLE FOR NONPROFIT EXECUTIVES: PRACTICAL STRATEGIES FOR DISMANTLING RACISM WITHIN NORTH CAROLINA NONPROFITS" LAUNCHED IN AUGUST 2020 TO HELP BUILD AND DIVERSIFY THE NONPROFIT LEADERSHIP PIPELINE. THIS EXECUTIVE LEADERSHIP PROGRAM FOCUSED ON THE RACIAL LEADERSHIP GAP, THE GENERATIONAL LEADERSHIP GAP, AND THE POLICIES, PRACTICES, AND ORGANIZATIONAL CULTURES IN NONPROFITS THAT EXACERBATE THESE GAPS. OVER 60 EXECUTIVE DIRECTORS/CEOS, BOARD CHAIRS, OTHER BOARD LEADERSHIP, HUMAN RESOURCES STAFF, BUSINESS LEADERS, AND OTHER DECISION MAKERS JOINED THIS VIRTUAL ROUNDTABLE LEARNING OPPORTUNITY TO FACILITATE IDEAS AND ACTIONS TOWARDS ELIMINATING SYSTEMIC BARRIERS AND PRACTICES WITHIN NONPROFIT ORGANIZATIONS. THE CENTER PLANS TO OFFER THE ROUNDTABLES AGAIN IN WINTER/SPRING 2022. IN SEPTEMBER 2020, THE CENTER LAUNCHED THE "NONPROFIT MANAGEMENT INSTITUTE." THIS LEARNING COHORT OF NONPROFIT EXECUTIVES, MANAGERS, AND BOARD LEADERS GATHERED VIRTUALLY TO ASSESS THEIR ORGANIZATIONS' MANAGEMENT PRACTICES, IDENTIFY SUCCESSES AND CHALLENGES, BUILD CAPACITY WHERE THERE ARE GAPS, AND WORK TOWARDS LONG-TERM SUSTAINABILITY. DEVELOPED FROM ONGOING NONPROFIT MANAGEMENT RESEARCH AND EDUCATION, AND THE CENTER'S GUIDE, PRINCIPLES & PRACTICES: BEST PRACTICES FOR NORTH CAROLINA NONPROFITS, THIS FIVE-SESSION SERIES FACILITATES LEARNING, DISCUSSION, AND MANAGEMENT STRATEGIES AROUND BOARD GOVERNANCE, PROGRAM DESIGN AND EVALUATION, STRATEGIC PLANNING, FUNDRAISING, FINANCIAL MANAGEMENT, AND HUMAN RESOURCES. PARTICIPANTS GRADUATE WITH A NONPROFIT MANAGEMENT INSTITUTE CERTIFICATE, AND CAN EARN UP TO 15 CREDIT HOURS AS PART OF THE DUKE UNIVERSITY NONPROFIT MANAGEMENT PROGRAM. THE FIVE-SESSION SERIES WAS OFFERED AGAIN IN MARCH 2021, AND WILL EXPAND TO SIX SESSIONS FOR THE SEPTEMBER 2021 COHORT. TO DATE, 105 NONPROFIT LEADERS HAVE GRADUATED FROM TWO INSTITUTE COHORT GROUPS.

CHAMPION THE SECTOR: WE ADVOCATED FOR A POSITIVE POLICY ENVIRONMENT TO SUPPORT THE WORK OF 501 (C)(3) NONPROFITS THROUGHOUT NORTH CAROLINA SO THAT THESE ORGANIZATION CAN MORE EFFECTIVELY DELIVER PROGRAMS AND SERVICES TO HELP COMMUNITIES ACROSS THE STATE. SOME EXAMPLES OF SPECIFIC RESULTS INCLUDE: KEPT THE NONPROFIT SECTOR UNITED ON FEDERAL, STATE, AND LOCAL TAX POLICY ISSUES AFFECTING THE TAX-EXEMPT STATUS OF 501(C)(3) NONPROFITS AND AFFECTING THE OPERATIONS OF NONPROFIT ORGANIZATIONS. ADVOCATED ON STATE AND FEDERAL LEGISLATION AND RULES TO ENSURE THE SUSTAINABILITY OF CHARITABLE ORGANIZATIONS AND TO HELP NONPROFITS SAVE TIME AND MONEY. EXAMPLES INCLUDE ADVOCACY FOR NONPROFITS TO BE INCLUDED IN FEDERAL AND STATE COVID-19 RELIEF PROGRAMS, TO MODERNIZE STATE NONPROFIT CORPORATION AND CHARITABLE SOLICITATION LAWS, TO SIMPLIFY THE STATE SALES TAX EXEMPTION PROCESS FOR 501(C)(3) NONPROFITS, TO ENSURE THAT STATE CONFLICT OF INTEREST LAWS ARE CONSISTENT WITH BEST PRACTICES FOR NONPROFITS, AND TO INCREASE INCENTIVES FOR ALL NORTH CAROLINIANS TO GIVE GENEROUSLY TO SUPPORT THE WORK OF CHARITABLE NONPROFITS THROUGH CHANGES TO FEDERAL AND STATE TAX LAWS. TRACKED DOZENS OF BILLS IN THE NC GENERAL ASSEMBLY AND CONGRESS THAT COULD AFFECT NONPROFITS IN A WIDE VARIETY OF WAYS. KEPT NONPROFIT STAFF AND BOARD MEMBERS ACROSS THE STATE INFORMED THROUGH WEEKLY EMAIL UPDATES, SOCIAL MEDIA POSTINGS, AND ONLINE WORKSHOPS. PROVIDED TRAINING AND WRITTEN MATERIALS TO HELP NORTH CAROLINA NONPROFITS UNDERSTAND THE IMPLICATIONS OF THE AMERICAN RESCUE PLAN ACT AND OTHER RECENTLY-ENACTED STATE AND FEDERAL LAWS FOR THEIR ORGANIZATIONS' FUNDRAISING AND OPERATIONS. THE CENTER CONTINUED TO TRACK TRENDS IN THE ECONOMIC IMPACT AND FISCAL HEALTH OF NORTH CAROLINA'S CHARITABLE NONPROFIT SECTOR AND ALSO TRACKED THE IMPACTS OF COVID-19 ON THE OPERATIONS OF NORTH CAROLINA NONPROFITS.

VALUE OUR MEMBERS: THE NORTH CAROLINA CENTER FOR NONPROFITS OFFERED MEMBER BENEFITS, PROGRAMS, AND SERVICES TO INCREASE KNOWLEDGE ABOUT NONPROFIT MANAGEMENT. MORE THAN 6,500 BOARD, STAFF, AND VOLUNTEERS WORKING WITH OVER 1,100 MEMBER NONPROFITS TOOK ADVANTAGE OF THESE PROGRAMS. IN FY2021, THE MEMBER RETENTION RATE WAS 86.6%. THE CENTER SERVES MEMBERS WITH PRO BONO SUPPORT THROUGH SIX PROGRAM AREAS: LEGAL, MARKETING, HUMAN RESOURCES, ACCOUNTING, COACHING, AND EXECUTIVE TRANSITION. MEMBERS MAY ASK STAFF QUESTIONS ON SPECIFIC NONPROFIT MANAGEMENT TOPICS, FROM BOARD GOVERNANCE TO PUBLIC POLICY. MEMBERS HAVE ACCESS TO OVER 800 VETTED RESOURCES THROUGH THE CENTER'S INFORMATION CENTRAL ONLINE LIBRARY. IN FY2021, 347 PRO BONO AND MEMBER CASES WERE CONSIDERED. MEMBERS RECEIVE REGISTRATION DISCOUNTS ON WEBINARS AND PUBLICATION DOWNLOADS, DISCOUNTS ON PRODUCTS AND SERVICES OFFERED BY BUSINESSES, RECEIVE E-NEWSLETTERS, AND ARE INVITED TO OFFER FEEDBACK ABOUT THE CENTER'S PROGRAMS AND SERVICES THROUGH AN ANNUAL MEMBERSHIP SURVEY.

CULTIVATE CONNECTIONS: THE CENTER OFFERED OPPORTUNITIES FOR BOTH NONPROFITS AND BUSINESSES TO PROMOTE THEIR PROGRAMS, SERVICES, PRODUCTS, OR OPEN STAFF POSITIONS TO NORTH CAROLINA NONPROFITS. THE CENTER HAD 45 BUSINESSES LIST IN ITS BUSINESS FINDER DIRECTORY, A SEARCHABLE DATABASE FOR NONPROFITS LOOKING FOR SERVICES AROUND ACCOUNTING, DIVERSITY, EQUITY, AND INCLUSION, INSURANCE SERVICES, AND TECHNOLOGY. NC NONPROFIT CAREERS, THE CENTER'S ONLINE JOBS BOARD, PROVIDED 718 JOB POSTINGS FOR JOB SEEKERS LOOKING TO WORK IN NORTH CAROLINA'S NONPROFIT SECTOR. THE NONPROFIT MARKET PLACE BROUGHT 12 VIRTUAL VENDORS EXHIBITING AT THE 2020 CONFERENCE. NONPROFIT CONNECTIONS, A MONTHLY NEWSLETTER, FEATURED 14 PAID NEWSLETTER BANNER ADS. IN FY21 THE CENTER ISSUED FOUR PUBLICATIONS: SALARY AND BENEFITS COMPENSATION SURVEY (124 COPIES SOLD); PRINCIPLES & PRACTICES: BEST PRACTICES FOR NORTH CAROLINA NONPROFITS WAS DOWNLOADED 144 TIMES (FREE TO MEMBERS); TOOLKIT FOR ORGANIZATIONAL RESILIENCY WAS DOWNLOADED 116 TIMES; AND THE LEGAL COMPLIANCE CHECKLIST FOR NORTH CAROLINA NONPROFITS WAS DOWNLOADED 377 TIMES. STRIVE TO MODEL BEST PRACTICES: THE CENTER RECEIVED AND SUCCESSFULLY SOUGHT FORGIVENESS ON TWO PAYCHECK PROTECTION PROGRAM LOANS. THE CENTER ALSO APPLIED FOR THE EMPLOYEE RETENTION TAX CREDIT FOR 2020 AND IS EXPECTING A REFUND OF THESE TAXES PAID. THE CENTER FINALIZED A BUSINESS PLAN TO BETTER UNDERSTAND THE SCOPE OF CAPACITY BUILDING CHALLENGES NONPROFITS FACE, THE MAKE-UP OF ITS CURRENT AND POTENTIAL MEMBERS AND PROGRAM AUDIENCE, POTENTIAL REVENUE OPPORTUNITIES, AND OPERATION COSTS. THIS WORK RESULTED IN A PILOT PROGRAM, CENTER MANAGED SOLUTIONS, TO BE LAUNCHED IN 2022, TO HELP NONPROFITS STRENGTHEN THEIR MANAGEMENT CAPACITIES THROUGH A PROGRESSIVE ENGAGEMENT APPROACH THE CENTER REVISED ITS ORGANIZATIONAL CHART TO BETTER MANAGE AND SUPPORT THE STAFF CAPACITY NEEDED TO CARRY OUT ITS MISSION. IN SPRING 20201 IT WELCOMED THREE NEW STAFF MEMBERS, INCLUDING ONE NEW POSITION. THE CENTER CONTINUES TO UTILIZE VARIOUS TECHNOLOGY PLATFORMS TO DELIVER AND EXPAND PROGRAMS AND SERVICES FOR NONPROFITS. THE CENTER HAS BEGUN PLANNING AND DEVELOPING A NEW WEBSITE TO HELP DELIVER PRODUCTS AND SERVICES MORE EFFICIENTLY TO NONPROFITS.

INNOVATE LEARNING: THE NORTH CAROLINA CENTER FOR NONPROFITS TRAINED 2,705 COMMUNITY LEADERS THIS YEAR THROUGH 48 PRESENTATIONS, WEBINARS, AND WORKSHOPS ACROSS THE STATE ABOUT BEST PRACTICES IN NONPROFIT GOVERNANCE, LEADERSHIP, AND MANAGEMENT.THESE TRAININGS PROVIDED OPPORTUNITIES FOR NONPROFIT BOARD AND STAFF MEMBERS TO STRENGTHEN COMMUNITY ASSETS, EXCHANGE SOLUTIONS TO PROBLEMS, SHARE THE LESSONS THEY HAVE LEARNED, AND OFFER SUPPORT TO EACH OTHER IN THEIR CHALLENGING WORK. TOPICS INCLUDED THE 2020 ELECTION AND WHAT ITS RESULTS MEAN FOR NONPROFITS, THE NONPROFIT INSURANCE CRISIS, GENERATING REVENUE WITHOUT WRITING GRANTS, AND FUNDRAISING AND DONOR OUTREACH IN A COVID-19 WORLD. DURING OTHER TRAINING ACTIVITIES, WE: EDUCATED 302 NONPROFIT LEADERS ABOUT EMERGING ISSUES AND BEST PRACTICES AT OUR 2020 STATEWIDE CONFERENCE: REBUILDING FOR RESILIENCE. THIS THREE-DAY (FIRST-EVER VIRTUAL) CONFERENCE FEATURED TWO KEYNOTE PRESENTATIONS, "A RESILIENCE DIET: DIVERSITY, EQUITY, AND INCLUSION TRANSFORMATION FOR REBUILDING AFTER EMERGENCIES" BY DR. S. ATYIA MARTIN AND "STEADY & FORWARD LEADERSHIP IN TIMES OF CHANGE" BY ADRIENNE COLE. THE EVENT FEATURED DOZENS OF WORKSHOPS TACKLING A WIDE VARIETY OF NONPROFIT MANAGEMENT TOPICS, DEEP- DIVE INTENSIVES ON FULL-COST ACCOUNTING AND LEGAL COMPLIANCE, VIRTUAL NETWORKING OPPORTUNITIES, AND A VIRTUAL EXHIBITOR HALL. PARTNERED WITH MARYN BOESS OF GRANTSMAGIC U TO OFFER A WEBINAR AND 10 WEEK SELF-PACED COURSE, "THE ULTIMATE GRANT PROPOSAL BLUEPRINT" TO CONNECT 328 NONPROFIT STAFF AND BOARD WITH GRANT-WRITING AND FUNDRAISING KNOWLEDGE. COLLABORATED WITH THE N.C. ASSOCIATION OF CPAS TO OFFER THE 2021 NOT-FOR- PROFIT ACCOUNTING CONFERENCE WITH 266 PARTICIPANTS ATTENDING VIRTUALLY. THE CENTER CONTINUED BUILDING UPON OUR "WALKING THE TALK: EQUITY, DIVERSITY, AND INCLUSION IN NORTH CAROLINA NONPROFITS," A MULTI-YEAR INITIATIVE TO SUPPORT THE CAPACITY OF NONPROFITS TO ADDRESS ISSUES OF RACE EQUITY AND INCLUSION BOTH IN THEIR PROGRAMS AND WITHIN THEIR OWN ORGANIZATIONS. A NEW 5-SESSION SERIES, "EDI ROUNDTABLE FOR NONPROFIT EXECUTIVES: PRACTICAL STRATEGIES FOR DISMANTLING RACISM WITHIN NORTH CAROLINA NONPROFITS" LAUNCHED IN AUGUST 2020 TO HELP BUILD AND DIVERSIFY THE NONPROFIT LEADERSHIP PIPELINE. THIS EXECUTIVE LEADERSHIP PROGRAM FOCUSED ON THE RACIAL LEADERSHIP GAP, THE GENERATIONAL LEADERSHIP GAP, AND THE POLICIES, PRACTICES, AND ORGANIZATIONAL CULTURES IN NONPROFITS THAT EXACERBATE THESE GAPS. OVER 60 EXECUTIVE DIRECTORS/CEOS, BOARD CHAIRS, OTHER BOARD LEADERSHIP, HUMAN RESOURCES STAFF, BUSINESS LEADERS, AND OTHER DECISION MAKERS JOINED THIS VIRTUAL ROUNDTABLE LEARNING OPPORTUNITY TO FACILITATE IDEAS AND ACTIONS TOWARDS ELIMINATING SYSTEMIC BARRIERS AND PRACTICES WITHIN NONPROFIT ORGANIZATIONS. THE CENTER PLANS TO OFFER THE ROUNDTABLES AGAIN IN WINTER/SPRING 2022. IN SEPTEMBER 2020, THE CENTER LAUNCHED THE "NONPROFIT MANAGEMENT INSTITUTE." THIS LEARNING COHORT OF NONPROFIT EXECUTIVES, MANAGERS, AND BOARD LEADERS GATHERED VIRTUALLY TO ASSESS THEIR ORGANIZATIONS' MANAGEMENT PRACTICES, IDENTIFY SUCCESSES AND CHALLENGES, BUILD CAPACITY WHERE THERE ARE GAPS, AND WORK TOWARDS LONG-TERM SUSTAINABILITY. DEVELOPED FROM ONGOING NONPROFIT MANAGEMENT RESEARCH AND EDUCATION, AND THE CENTER'S GUIDE, PRINCIPLES & PRACTICES: BEST PRACTICES FOR NORTH CAROLINA NONPROFITS, THIS FIVE-SESSION SERIES FACILITATES LEARNING, DISCUSSION, AND MANAGEMENT STRATEGIES AROUND BOARD GOVERNANCE, PROGRAM DESIGN AND EVALUATION, STRATEGIC PLANNING, FUNDRAISING, FINANCIAL MANAGEMENT, AND HUMAN RESOURCES. PARTICIPANTS GRADUATE WITH A NONPROFIT MANAGEMENT INSTITUTE CERTIFICATE, AND CAN EARN UP TO 15 CREDIT HOURS AS PART OF THE DUKE UNIVERSITY NONPROFIT MANAGEMENT PROGRAM. THE FIVE-SESSION SERIES WAS OFFERED AGAIN IN MARCH 2021, AND WILL EXPAND TO SIX SESSIONS FOR THE SEPTEMBER 2021 COHORT. TO DATE, 105 NONPROFIT LEADERS HAVE GRADUATED FROM TWO INSTITUTE COHORT GROUPS.

CHAMPION THE SECTOR: WE ADVOCATED FOR A POSITIVE POLICY ENVIRONMENT TO SUPPORT THE WORK OF 501 (C)(3) NONPROFITS THROUGHOUT NORTH CAROLINA SO THAT THESE ORGANIZATION CAN MORE EFFECTIVELY DELIVER PROGRAMS AND SERVICES TO HELP COMMUNITIES ACROSS THE STATE. SOME EXAMPLES OF SPECIFIC RESULTS INCLUDE: KEPT THE NONPROFIT SECTOR UNITED ON FEDERAL, STATE, AND LOCAL TAX POLICY ISSUES AFFECTING THE TAX-EXEMPT STATUS OF 501(C)(3) NONPROFITS AND AFFECTING THE OPERATIONS OF NONPROFIT ORGANIZATIONS. ADVOCATED ON STATE AND FEDERAL LEGISLATION AND RULES TO ENSURE THE SUSTAINABILITY OF CHARITABLE ORGANIZATIONS AND TO HELP NONPROFITS SAVE TIME AND MONEY. EXAMPLES INCLUDE ADVOCACY FOR NONPROFITS TO BE INCLUDED IN FEDERAL AND STATE COVID-19 RELIEF PROGRAMS, TO MODERNIZE STATE NONPROFIT CORPORATION AND CHARITABLE SOLICITATION LAWS, TO SIMPLIFY THE STATE SALES TAX EXEMPTION PROCESS FOR 501(C)(3) NONPROFITS, TO ENSURE THAT STATE CONFLICT OF INTEREST LAWS ARE CONSISTENT WITH BEST PRACTICES FOR NONPROFITS, AND TO INCREASE INCENTIVES FOR ALL NORTH CAROLINIANS TO GIVE GENEROUSLY TO SUPPORT THE WORK OF CHARITABLE NONPROFITS THROUGH CHANGES TO FEDERAL AND STATE TAX LAWS. TRACKED DOZENS OF BILLS IN THE NC GENERAL ASSEMBLY AND CONGRESS THAT COULD AFFECT NONPROFITS IN A WIDE VARIETY OF WAYS. KEPT NONPROFIT STAFF AND BOARD MEMBERS ACROSS THE STATE INFORMED THROUGH WEEKLY EMAIL UPDATES, SOCIAL MEDIA POSTINGS, AND ONLINE WORKSHOPS. PROVIDED TRAINING AND WRITTEN MATERIALS TO HELP NORTH CAROLINA NONPROFITS UNDERSTAND THE IMPLICATIONS OF THE AMERICAN RESCUE PLAN ACT AND OTHER RECENTLY-ENACTED STATE AND FEDERAL LAWS FOR THEIR ORGANIZATIONS' FUNDRAISING AND OPERATIONS. THE CENTER CONTINUED TO TRACK TRENDS IN THE ECONOMIC IMPACT AND FISCAL HEALTH OF NORTH CAROLINA'S CHARITABLE NONPROFIT SECTOR AND ALSO TRACKED THE IMPACTS OF COVID-19 ON THE OPERATIONS OF NORTH CAROLINA NONPROFITS.

VALUE OUR MEMBERS: THE NORTH CAROLINA CENTER FOR NONPROFITS OFFERED MEMBER BENEFITS, PROGRAMS, AND SERVICES TO INCREASE KNOWLEDGE ABOUT NONPROFIT MANAGEMENT. MORE THAN 6,500 BOARD, STAFF, AND VOLUNTEERS WORKING WITH OVER 1,100 MEMBER NONPROFITS TOOK ADVANTAGE OF THESE PROGRAMS. IN FY2021, THE MEMBER RETENTION RATE WAS 86.6%. THE CENTER SERVES MEMBERS WITH PRO BONO SUPPORT THROUGH SIX PROGRAM AREAS: LEGAL, MARKETING, HUMAN RESOURCES, ACCOUNTING, COACHING, AND EXECUTIVE TRANSITION. MEMBERS MAY ASK STAFF QUESTIONS ON SPECIFIC NONPROFIT MANAGEMENT TOPICS, FROM BOARD GOVERNANCE TO PUBLIC POLICY. MEMBERS HAVE ACCESS TO OVER 800 VETTED RESOURCES THROUGH THE CENTER'S INFORMATION CENTRAL ONLINE LIBRARY. IN FY2021, 347 PRO BONO AND MEMBER CASES WERE CONSIDERED. MEMBERS RECEIVE REGISTRATION DISCOUNTS ON WEBINARS AND PUBLICATION DOWNLOADS, DISCOUNTS ON PRODUCTS AND SERVICES OFFERED BY BUSINESSES, RECEIVE E-NEWSLETTERS, AND ARE INVITED TO OFFER FEEDBACK ABOUT THE CENTER'S PROGRAMS AND SERVICES THROUGH AN ANNUAL MEMBERSHIP SURVEY.

CULTIVATE CONNECTIONS: THE CENTER OFFERED OPPORTUNITIES FOR BOTH NONPROFITS AND BUSINESSES TO PROMOTE THEIR PROGRAMS, SERVICES, PRODUCTS, OR OPEN STAFF POSITIONS TO NORTH CAROLINA NONPROFITS. THE CENTER HAD 45 BUSINESSES LIST IN ITS BUSINESS FINDER DIRECTORY, A SEARCHABLE DATABASE FOR NONPROFITS LOOKING FOR SERVICES AROUND ACCOUNTING, DIVERSITY, EQUITY, AND INCLUSION, INSURANCE SERVICES, AND TECHNOLOGY. NC NONPROFIT CAREERS, THE CENTER'S ONLINE JOBS BOARD, PROVIDED 718 JOB POSTINGS FOR JOB SEEKERS LOOKING TO WORK IN NORTH CAROLINA'S NONPROFIT SECTOR. THE NONPROFIT MARKET PLACE BROUGHT 12 VIRTUAL VENDORS EXHIBITING AT THE 2020 CONFERENCE. NONPROFIT CONNECTIONS, A MONTHLY NEWSLETTER, FEATURED 14 PAID NEWSLETTER BANNER ADS. IN FY21 THE CENTER ISSUED FOUR PUBLICATIONS: SALARY AND BENEFITS COMPENSATION SURVEY (124 COPIES SOLD); PRINCIPLES & PRACTICES: BEST PRACTICES FOR NORTH CAROLINA NONPROFITS WAS DOWNLOADED 144 TIMES (FREE TO MEMBERS); TOOLKIT FOR ORGANIZATIONAL RESILIENCY WAS DOWNLOADED 116 TIMES; AND THE LEGAL COMPLIANCE CHECKLIST FOR NORTH CAROLINA NONPROFITS WAS DOWNLOADED 377 TIMES. STRIVE TO MODEL BEST PRACTICES: THE CENTER RECEIVED AND SUCCESSFULLY SOUGHT FORGIVENESS ON TWO PAYCHECK PROTECTION PROGRAM LOANS. THE CENTER ALSO APPLIED FOR THE EMPLOYEE RETENTION TAX CREDIT FOR 2020 AND IS EXPECTING A REFUND OF THESE TAXES PAID. THE CENTER FINALIZED A BUSINESS PLAN TO BETTER UNDERSTAND THE SCOPE OF CAPACITY BUILDING CHALLENGES NONPROFITS FACE, THE MAKE-UP OF ITS CURRENT AND POTENTIAL MEMBERS AND PROGRAM AUDIENCE, POTENTIAL REVENUE OPPORTUNITIES, AND OPERATION COSTS. THIS WORK RESULTED IN A PILOT PROGRAM, CENTER MANAGED SOLUTIONS, TO BE LAUNCHED IN 2022, TO HELP NONPROFITS STRENGTHEN THEIR MANAGEMENT CAPACITIES THROUGH A PROGRESSIVE ENGAGEMENT APPROACH THE CENTER REVISED ITS ORGANIZATIONAL CHART TO BETTER MANAGE AND SUPPORT THE STAFF CAPACITY NEEDED TO CARRY OUT ITS MISSION. IN SPRING 20201 IT WELCOMED THREE NEW STAFF MEMBERS, INCLUDING ONE NEW POSITION. THE CENTER CONTINUES TO UTILIZE VARIOUS TECHNOLOGY PLATFORMS TO DELIVER AND EXPAND PROGRAMS AND SERVICES FOR NONPROFITS. THE CENTER HAS BEGUN PLANNING AND DEVELOPING A NEW WEBSITE TO HELP DELIVER PRODUCTS AND SERVICES MORE EFFICIENTLY TO NONPROFITS.