Better Business Bureau Of Eastern Nc Inc

WORK TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESSES AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION EDUCATION AND SERVICE EXCELLENCE.

BBB WORKS TO PROMOTE AND FOSTER THE HIGHEST ETHICAL RELATIONSHIP BETWEEN BUSINESS AND THE PUBLIC THROUGH VOLUNTARY SELF-REGULATION, EDUCATION AND SERVICE EXCELLENCE. WE DO SO THROUGH THE FOLLOWING PROGRAMS:1.DISPUTE RESOLUTION-10,326 COMPLAINTS HANDLED AND CLOSED AGAINST ACCREDITED AND NON-ACCREDITED BUSINESSES IN OUR SERVICE AREA IN 2021.2.BUSINESS/CHARITY REVIEWS AND CONSUMER HOTLINE-CONSUMERS CAN FIND INFORMATION ON BUSINESSES AND CHARITIES FROM OUR COMPREHENSIVE DATABASE. CONSUMERS ALSO SEEK INFORMATION ON SCAMS. INQUIRIES CAN BE MADE VIA WEBSITE AND PHONE. 2,898,675 INQUIRIES IN 2021.3.AD REVIEWS-28 ADVERTISING REVIEW CASES HANDLED.4.CUSTOMER REVIEWS-CONSUMERS CAN LEAVE BOTH POSITIVE AND NEGATIVE REVIEWS ON BUSINESSES IN OUR SERVICE AREA. REVIEWS ARE VERIFIED BY BBB PRIOR TO BEING PUBLISHED.-5,903 CUSTOMER REVIEWS RECEIVED BY BBB.5.ARBITRATIONS-OFFERED TO BOTH ACCREDITED BUSINESSES, AS WELL AS CONSUMERS LOOKING TO RESOLVE LEMON LAW COMPLAINTS. 6 ARBITRATIONS HELD IN 2021.6.VIRTUAL OUTREACH EVENTS--SPEECHES, PRESENTATION, EVENTS-1,400 CONSUMERS REACHED THROUGH VARIOUS SPEAKING ENGAGEMENTS, EXPOS, AND OTHER EVENTS.7.ACCREDITED BUSINESS NEWSLETTER-MONTHLY E-NEWSLETTER AND E-BLAST SENT TO ACCREDITED BUSINESSES INFORMING THEM OF EVENTS, SCAMS, AND STATS AND RECOGNIZES ACCREDITED BUSINESS ANNIVERSARIES AND NEW ACCREDITED BUSINESSES. SENT TO 1,261,984 BUSINESSES IN 2021.8.PROGRAMS GEARED TOWARD ACCREDITED BUSINESSES-BETTER BUSINESS SUMMIT: IN AN EFFORT TO PROVIDE HIGH LEVEL EVENTS TO ACCREDITED BUSINESSES, WE CONTINUED THE BETTER BUSINESS SUMMIT SERIES WITH TWO EVENTS. THE EVENT IN MARCH WAS FOCUSED ON SOCIAL MEDIA AND THE OCTOBER EVENT CENTERED ON LEADERSHIP. WE WERE ABLE TO BRING IN APPROXIMATELY $1,400 GROSS INCOME FROM THE EVENTS.-BBB BUSINESS BUILDERS WEBINARS: IN AN EFFORT TO HELP OUR ACCREDITED BUSINESSES NAVIGATE THE TUMULTUOUS MONTHS OF 2020, WE PIVOTED ALL OF OUR INFORMATIONAL EVENTS TO WEBINARS. WE WERE ABLE TO HOST OVER 2 DOZEN WEBINARS WITH TOPICS THAT RANGED FROM HR TO EIDL LOANS TO CRISIS COMMUNICATIONS. WE HAD OVER 400 "LIVE" ATTENDEES AND NEARLY 1,000 VIEWS OF THE WEBINAR RECORDINGS. ASIDE FROM THE WEBINAR SERIES, WE DID HOST 1 IN-PERSON BBB BASICS EVENT IN JANUARY, AS WELL AS 1 VIRTUAL BBB BASICS.-BRUNCH WITH BBB PODCAST: THE PODCAST CONTINUED TO SEE SUCCESS THIS PAST YEAR EVEN WITH THE TRANSITION FROM CATHERINE HONEYCUTT TO NICK HILL AS A MAIN HOST. THIS PODCAST IS ABOUT REAL-LIFE MARKETPLACE ISSUES AND TRENDS THAT MATTER TO BOTH BUSINESS OWNERS AND CONSUMERS IN AND AROUND EASTERN NC. THE PODCAST FEATURES CONVERSATIONS ON SOME OF THE MOST CHALLENGING AND IMPORTANT MARKETPLACE TOPICS WITH PERSPECTIVES FROM A VARIETY OF FEATURED GUESTS. GUESTS IN 2021 HAVE INCLUDED MAGGIE KANE FROM A PLACE AT THE TABLE, AMBER SMITH FROM ACTIVATE GOOD, MATT SUTOR FROM THE CAROLINA HURRICANES, AND MORE RESULTING IN 1,080 DOWNLOADS. THIS HAS BEEN A GREAT PLATFORM THAT EXPANDS BBB'S PROFESSIONAL NETWORK AS WELL AS SHINES US IN A MORE RELAXED LIGHT. -BETTER YOUR BUSINESS ACADEMY, A VIRTUAL PROGRAM HOSTED IN SUMMER 2021, HELPED BUSINESSES STRENGTHEN CRUCIAL AREAS OF THEIR ORGANIZATION. DURING THE THREE-MONTH COURSE, ATTENDEES RECEIVED SUPPORTIVE GUIDANCE FROM EXPERTS TO HELP THEM SUCCEED THROUGH SIX IN-DEPTH WORKSHOPS. SESSION TOPICS INCLUDED ADAPTATION, FINANCIAL STRATEGY, COMPANY CULTURE, AND BUSINESS SUSTAINABILITY. ALL GRADUATES HAD TO SUBMIT A BUSINESS GROWTH PLAN WITH THE BEST SUBMISSION BEING CROWNED THE VALEDICTORIAN. WESLEY DUNN OF THE MAIDS OF DURHAM WAS NAMED THE VALEDICTORIAN AND AWARDED $1000 BBB BUCKS WHICH CAN BE PUT TOWARDS ANYTHING WITHIN OUR OFFICE.