Better Business Bureau Of Western Michigan Inc
- Assets
- $2.0m
- Revenue
- $2.3m
- Investments
- $0.0
- Employees
- 47
- Location
- Grand Rapids, MI
- Founding
- 07/1942
- Data as of
- 12/2021
- EIN
- 38-1902531
Organization Overview
Better Business Bureau Of Western Michigan Inc is located in Grand Rapids, MI. The organization was established in 1942. According to its NTEE Classification (S40) the organization is classified as: Business & Industry, under the broad grouping of Community Improvement & Capacity Building and related organizations. As of 12/2021, Better Business Bureau Of Western Michigan Inc employed 47 individuals. This organization is an independent organization and not affiliated with a larger national or regional group of organizations. Better Business Bureau Of Western Michigan Inc is a 501(c)(6) and as such, is described as a "Business League, Chambers of Commerce, or Real Estate Board" by the IRS.
For the year ending 12/2021, Better Business Bureau Of Western Michigan Inc generated $2.3m in total revenue. This represents relatively stable growth, over the past 7 years the organization has increased revenue by an average of 8.7% each year. All expenses for the organization totaled $2.2m during the year ending 12/2021. While expenses have increased by 7.7% per year over the past 7 years. They've been increasing with an increasing level of total revenue. You can explore the organizations financials more deeply in the financial statements section below.
Form
990
Mission & Program ActivityExcerpts From the 990 Filing
TAX YEAR
2021
Describe the Organization's Mission:
Part 3 - Line 1
THE BETTER BUSINESS BUREAU OF WESTERN MICHIGAN, INC PROMOTES DISPUTE RESOLUTION, TRUST IN ADVERTISING AND ETHICAL BUSINESS PRACTICES.
Describe the Organization's Program Activity:
Part 3 - Line 4a
CONSUMER INFORMATION REGARDING BUSINESSES IN THE WESTERN MICHIGAN AREA IS PROVIDED VIA WEBSITE TO A MAJORITY OF CONSUMERS. IN SOME CASES, INFORMATION IS DELIVERED VIA PHONE CONVERSATION.
NEUTRAL DISPUTE RESOLUTION SERVICES - THE BUREAU STAFF PROCESS COMPLAINT INFORMATION RECEIVED ON AREA BUSINESSES. THE STAFF THEN WORKS WITH THE AFFECTED BUSINESS TO FACILITATE RESOLUTION OF THE COMPLAINT.
THE BUREAU CONTRACTED WITH AN UNRELATED THIRD PARTY (COMPANY) TO PROVIDE CERTAIN MEMBERSHIP SERVICES. THE COMPANY IS AN ACCREDITED ONLINE MARKETING COMPANY FOCUSED ON CREATING SUCCESSFUL MARKETING STRATEGIES FOR SMALL TO MEDIUM SIZED BUSINESSES. HAVING PARTNERED WITH BETTER BUSINESS BUREAUS AND CHAMBERS OF COMMERCE NATIONWIDE, THE COMPANY HAS THE EXPERIENCE AND EXPERTISE TO HELP ALL TYPES OF BUSINESSES BECOME MORE VISIBLE ONLINE. BBB SERVING WESTERN MICHIGAN ACCREDITED BUSINESSES ARE OFFERED OPPORTUNITIES TO PARTICIPATE IN THE PARTNERED PROGRAM, DEEMED A TAXABLE ACTIVITY OF THE BUREAU. THE PARTNERED PROGRAM ALLOWS BBB ACCREDITED BUSINESSES TO PURCHASE ADVERTISING IN VARIOUS ONLINE DIRECTORIES OWNED AND OPERATED BY A COMPANY THE BBB HAS CONTRACTED WITH. THE BBB RECEIVES A COMMISSION BASED ON ALL ADVERTISING REVENUE DERIVED FROM THE CONTRACTED COMPANY.
THE BUREAU CONTRACTS WITH AN UNRELATED THIRD PARTY(COMPANY) TO PROVIDE CERTAIN MEMBERSHIP SERVICES. THE COMPANY IS ANACCREDITED ONLINE MARKETING COMPANY FOCUSED ON CREATING SUCCESSFULMARKETING STRATEGIES FOR SMALL TO MEDIUM SIZED BUSINESSES. HAVINGPARTNERED WITH BETTER BUSINESS BUREAUS AND CHAMBERS OF COMMERCENATIONWIDE, THE COMPANY HAS THE EXPERIENCE AND EXPERTISE TO HELP ALLTYPES OF BUSINESSES BECOME MORE VISIBLE ONLINE. BBB SERVING WESTERNMICHIGAN ACCREDITED BUSINESSES ARE OFFERED OPPORTUNITIES TO PARTICIPATEIN THE FOLLOWING PROGRAMS: GET NOTICED PROGRAM, DEEMED A NONTAXABLEACTIVITY OF THE BUREAU AND PARTNERED PROGRAM, DEEMED A TAXABLE ACTIVITYOF THE BUREAU. THE GET NOTICED PROGRAM ALLOWS BBB ACCREDITED BUSINESSES TO CONTRACT WITH A THIRD PARTY TO PURCHASE KEYWORD ADVERTISING TO ENSURE TOP PLACEMENT IN SEARCH ENGINES. THE BUREAU DERIVES ROYALTIES FROM THE THIRD-PARTY FOR USE OF THEIR MEMBERSHIP LIST.THE PARTNERED PROGRAM ALLOWS BBB ACCREDITED BUSINESSES TO PURCHASE ADVERTISING IN VARIOUS ONLINE DIRECTORIES OWNED AND OPERATED BY A COMPANY THE BBB HAS CONTRACTED WITH. THE BBB RECEIVES A COMMISSION BASED ON ALL ADVERTISING REVENUE DERIVED FROM THE CONTRACTED COMPANY.
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Board, Officers & Key Employees
| Name (title) | Role | Hours | Compensation |
|---|---|---|---|
Philip Catlett Former President/ CEO | Officer | 25 | $172,951 |
Lisa Frohnapfel President/ CEO | Officer | 25 | $19,375 |
Catherine Jacobs Secretary | OfficerTrustee | 0.25 | $0 |
Randy Hansen Immediate Past Chair | OfficerTrustee | 0.25 | $0 |
John Greko Vice Chair | OfficerTrustee | 0.25 | $0 |
Robert Van Suilichem Treasurer | OfficerTrustee | 0.25 | $0 |
Financial Statements
| Statement of Revenue | |
|---|---|
| Federated campaigns | $0 |
| Membership dues | $1,960,084 |
| Fundraising events | $0 |
| Related organizations | $0 |
| Government grants | $241,952 |
| All other contributions, gifts, grants, and similar amounts not included above | $0 |
| Noncash contributions included in lines 1a–1f | $0 |
| Total Revenue from Contributions, Gifts, Grants & Similar | $2,202,036 |
| Total Program Service Revenue | $26,478 |
| Investment income | $2,764 |
| Tax Exempt Bond Proceeds | $0 |
| Royalties | $0 |
| Net Rental Income | $0 |
| Net Gain/Loss on Asset Sales | $0 |
| Net Income from Fundraising Events | $0 |
| Net Income from Gaming Activities | $0 |
| Net Income from Sales of Inventory | $0 |
| Miscellaneous Revenue | $0 |
| Total Revenue | $2,272,274 |
| Statement of Expenses | |
|---|---|
| Grants and other assistance to domestic organizations and domestic governments. | $0 |
| Grants and other assistance to domestic individuals. | $0 |
| Grants and other assistance to Foreign Orgs/Individuals | $0 |
| Benefits paid to or for members | $0 |
| Compensation of current officers, directors, key employees. | $208,981 |
| Compensation of current officers, directors, key employees. | $0 |
| Compensation to disqualified persons | $0 |
| Other salaries and wages | $1,150,521 |
| Pension plan accruals and contributions | $18,120 |
| Other employee benefits | $118,794 |
| Payroll taxes | $106,529 |
| Fees for services: Management | $0 |
| Fees for services: Legal | $0 |
| Fees for services: Accounting | $29,707 |
| Fees for services: Lobbying | $0 |
| Fees for services: Fundraising | $0 |
| Fees for services: Investment Management | $0 |
| Fees for services: Other | $26,400 |
| Advertising and promotion | $1,002 |
| Office expenses | $24,898 |
| Information technology | $78,456 |
| Royalties | $0 |
| Occupancy | $159,003 |
| Travel | $1,762 |
| Payments of travel or entertainment expenses for any federal, state, or local public officials | $0 |
| Conferences, conventions, and meetings | $6,238 |
| Interest | $0 |
| Payments to affiliates | $0 |
| Depreciation, depletion, and amortization | $1,792 |
| Insurance | $2,304 |
| All other expenses | $37,401 |
| Total functional expenses | $2,157,780 |
| Balance Sheet | |
|---|---|
| Cash—non-interest-bearing | $35,402 |
| Savings and temporary cash investments | $997,556 |
| Pledges and grants receivable | $55,000 |
| Accounts receivable, net | $0 |
| Loans from Officers, Directors, or Controlling Persons | $0 |
| Loans from Disqualified Persons | $0 |
| Notes and loans receivable | $920,647 |
| Inventories for sale or use | $0 |
| Prepaid expenses and deferred charges | $0 |
| Net Land, buildings, and equipment | $2,411 |
| Investments—publicly traded securities | $0 |
| Investments—other securities | $0 |
| Investments—program-related | $0 |
| Intangible assets | $0 |
| Other assets | $0 |
| Total assets | $2,011,016 |
| Accounts payable and accrued expenses | $48,617 |
| Grants payable | $0 |
| Deferred revenue | $0 |
| Tax-exempt bond liabilities | $0 |
| Escrow or custodial account liability | $0 |
| Loans and other payables to any current Officer, Director, or Controlling Person | $0 |
| Secured mortgages and notes payable | $0 |
| Unsecured mortgages and notes payable | $150,000 |
| Other liabilities | $0 |
| Total liabilities | $198,617 |
| Net assets without donor restrictions | $1,812,399 |
| Net assets with donor restrictions | $0 |
| Capital stock or trust principal, or current funds | $0 |
| Paid-in or capital surplus, or land, building, or equipment fund | $0 |
| Retained earnings, endowment, accumulated income, or other funds | $0 |
| Total liabilities and net assets/fund balances | $2,011,016 |
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