211 Palm Beach Treasure Coast Inc

SEE SCHEDULE O

RESOURCE CENTER: 211 HELPLINE, A CRISIS HOTLINE AND COMMUNITY HELPLINE, OPERATES 24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR. IN OUR FISCAL YEAR JULY 2020- JUNE 2021, 211'S HIGHLY TRAINED RESOURCE CENTER SPECIALISTS RESPONDED TO 121,275 REQUESTS FOR HELP VIA PHONE, TEXT, EMAIL, AND ONLINE CHAT, AND AN ADDITIONAL 24,391 SELF-SERVICE DATABASE INQUIRIES, FOR A TOTAL UTILIZATION OF 145,666 REQUESTS FOR HELP FROM PALM BEACH, MARTIN, ST. LUCIE, INDIAN RIVER AND OKEECHOBEE COUNTY RESIDENTS. OF THESE, 45,353 WERE RELATED TO MENTAL HEALTH AND ADDICTION ISSUES, INCLUDING 3,883 SUICIDE-RELATED REQUEST FOR HELP REQUIRING INTENSIVE SUPPORT AND LIFE-SAVING ASSISTANCE. (CONTINUED ON SCHEDULE O)ADDITIONALLY, 129,396 REFERRALS, REQUIRING ASSESSMENT OF NEEDS ALONG WITH SUPPORTIVE GUIDANCE, WERE MADE FOR 147,378 EXPRESSED COMMUNITY NEEDS FROM THOSE WHO WE SERVE. THIS PROGRAM HAS BEEN IN OPERATION SINCE 1971 AND IS NATIONALLY ACCREDITED BY THE ALLIANCE FOR INFORMATION AND REFERRAL SYSTEMS (AIRS) AND THE AMERICAN ASSOCIATION OF SUICIDOLOGY (AAS) TO PROVIDE INFORMATION AND REFERRAL SERVICES ALONG WITH CRISIS INTERVENTION AND SUICIDE PREVENTION SERVICES. FURTHER, ALL SERVICES ARE FREE, CONFIDENTIAL AND SERVICES ARE AVAILABLE VIA PHONE, CHAT, TEXT AND EMAIL IN ADDITION TO THE ONLINE DATABASE ON OUR WEBSITE. 211 HAS BEEN HERE THROUGHOUT THE ONGOING COVID-19 PANDEMIC TO PROVIDE EMOTIONAL SUPPORT, INFORMATION, AND RESOURCES TO THOSE IN OUR COMMUNITY WHO ARE STRUGGLING WITH THE LINGERING IMPACTS OF THIS PUBLIC HEALTH CRISIS. OUR COMMUNITY DEPENDS ON BEING ABLE TO TURN TO THE 211 HELPLINE, 24 HOURS A DAY, 7 DAYS A WEEK, ESPECIALLY DURING TIMES OF DISASTER, AND OUR RESOURCE CENTER SPECIALISTS ARE SKILLED AT PROVIDING CRISIS DE-ESCALATION TECHNIQUES AND COMMUNITY RESOURCES THAT HELP STABILIZE AND RESOLVE THE CRISIS SITUATIONS MEMBERS OF OUR COMMUNITY ARE FACING, VERY OFTEN SAVING LIVES.

ELDER CRISIS OUTREACH: 211'S ELDER CRISIS OUTREACH (ECO) PROGRAM IS DEVOTED TO SERVING VULNERABLE ELDERS (AGED 60 AND UP) IN PALM BEACH COUNTY WHO ARE AT AN INCREASED RISK OF EXPERIENCING A CRISIS EVENT. THESE ELDERS MAY NOT HAVE THE PHYSICAL STRENGTH, THE FINANCIAL RESOURCES OR THE FAMILY OR CAREGIVER SUPPORT TO DEAL WITH A CRISIS ALONE AND ARE UNSURE OF WHERE TO TURN FOR APPROPRIATE SOURCES OF ASSISTANCE. (CONTINUED ON SCHEDULE O)THIS PROGRAM HAS BEEN IN OPERATION SINCE 1985, PROVIDING SKILLED ADVOCACY AND CARE COORDINATION SERVICES BY WAY OF OUR EXPERIENCED ECO ADVOCATES WHO WILL VISIT THE ELDER SHOULD AN IN-HOME ASSESSMENT BE NEEDED (WHEN IT IS SAFE TO DO SO) AND PROVIDE THEM WITH SHORT-TERM ASSISTANCE IN RESOLVING THEIR UNIQUE AND OFTEN COMPLEX ISSUES BY CONNECTING THEM WITH APPROPRIATE SERVICES TO MEET THEIR BASIC NEEDS. THIS PROGRAM HAS BEEN ESPECIALLY VALUABLE TO PALM BEACH COUNTY SENIORS DURING THE COVID-19 PANDEMIC, WHEN MORE SENIORS THAN EVER BEFORE WERE AT-RISK OF BATTLING WITH A CRISIS SITUATION DUE TO THE INCREASED THREAT THAT THE VIRUS PRESENTED FOR THIS POPULATION. IN OUR PREVIOUS FISCAL YEAR FROM JULY 2020- JUNE 30, 2021, A TOTAL OF 848 PALM BEACH COUNTY ELDERS WERE SERVED BY ECO.

HELP ME GROW: THE HELP ME GROW (HMG) PROGRAM HOUSED AT 211 PALM BEACH/TREASURE COAST WAS LAUNCHED IN 2014 AS PART OF A NATIONAL AND STATEWIDE INITIATIVE WITH 211 SERVING AS THE CENTRAL ACCESS POINT. THE PROGRAM IS DESIGNED TO IDENTIFY CHILDREN (AGED 0-8) RESIDING WITHIN PALM BEACH COUNTY AND THE TREASURE COAST WHO ARE AT-RISK FOR DEVELOPMENTAL OR BEHAVIORAL CONCERNS AND CONNECT THEIR FAMILIES WITH COMMUNITY-BASED PROGRAMS FOR HEALTH, DEVELOPMENTAL AND BEHAVIORAL SERVICES. (CONTINUED ON SCHEDULE O)OUR HMG CARE COORDINATORS ARE KNOWLEDGEABLE ABOUT THE LOCAL HEALTH AND HUMAN SERVICES NETWORK AND SKILLED AT PROVIDING THESE COMPLETELY FREE SCREENINGS TO IDENTIFY POTENTIAL DEVELOPMENTAL CONCERNS TO HELP PROVIDE EARLY INTERVENTION AND IMPROVED OUTCOMES FOR THESE CHILDREN WITH CHALLENGES. IN OUR PREVIOUS FISCAL YEAR FROM JULY 2020- JUNE 2021, HMG PROVIDED SUPPORT, REFERRALS AND INFORMATION TO 750 FAMILIES WITH A TOTAL OF 823 CHILDREN AND COMPLETED 1,965 SCREENINGS THROUGHOUT PALM BEACH COUNTY AND THE TREASURE COAST.